Refund policy
Amalia Beauty Return and Refund Policy
At Amalia Beauty, customer satisfaction is our top priority. While we do not accept returns, we strive to ensure every customer has a seamless experience with our products. Below is our comprehensive Return and Refund Policy:
Eligibility for Refunds
- We do not accept product returns for any reason. However, we do offer refunds under specific circumstances, as outlined below.
- All products are non-returnable, including sale items, custom orders, and opened products.
Refund Policy
Refund Process
- Refunds are issued to the original payment method or as store credit, based on customer preference.
- Shipping costs are refundable.
Refund Timeline
- Refunds are processed within 5 business days of verifying the issue.
Partial Refunds
- We do not offer partial refunds for items that are used or damaged.
Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect product, we will either:
- Refund the purchase price.
- Send a replacement product at no additional cost.
- Customers must provide proof of the issue, such as photos of the damaged or incorrect item.
No Return Shipping
- No returns are required. Simply contact us to resolve any issues.
Exchanges
- We do not offer exchanges for any products.
International Orders
- Our refund and replacement policies apply equally to domestic and international customers.
- No returns are accepted, regardless of location.
How to Request a Refund or Replacement
- Contact us at sales@amaliabeauty.com or via WhatsApp at +212 652 171 393 to report any issues and initiate a refund or replacement process.
- Our customer support team will assist you promptly.
